1 Message

Thu, May 6, 2021 8:52 PM

software update problem

My tv went into the first ever software update I'd ever seen and keeps failing and is stuck.  When I call support, they say there is an outage in my area.  Online it reports that my internet, tv and phone are all out but they are not.  I am thinking there is not an outage but that my system is stuck in this update.  Has anyone had this problem?


Official Employee


146 Messages

1 m ago

Hello, @user_01f89d! I'm sorry to hear about your TV being stuck in this state and I would love to take a look into what's going on. Please send me a Message with the full name of the Account Owner and yourself, if different, as well as the full address on file.


A Message can be sent by clicking on the Chat Bubble icon in the upper right corner and searching for Xfinity Support. Thanks!

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