Visitor
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1 Message
software update problem
My tv went into the first ever software update I'd ever seen and keeps failing and is stuck. When I call support, they say there is an outage in my area. Online it reports that my internet, tv and phone are all out but they are not. I am thinking there is not an outage but that my system is stuck in this update. Has anyone had this problem?
Responses
ComcastKaitlan
Official Employee
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146 Messages
1 m ago
Hello, @user_01f89d! I'm sorry to hear about your TV being stuck in this state and I would love to take a look into what's going on. Please send me a Message with the full name of the Account Owner and yourself, if different, as well as the full address on file.
A Message can be sent by clicking on the Chat Bubble icon in the upper right corner and searching for Xfinity Support. Thanks!
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