Smart resume

@XfinityAmandaB​ 

it is an ABC show, 9-1-1. Smart Resume worked on the recording of the Nov. 7 show  I finished that and then continued watching the next recorded episode, Nov. 14 and Smart Resume was missing. It was on HD. In fact the DVR is set to record all new episodes in HD.

@rysue Thank you for clarifying that. Have you checked any other shows that you were able to enjoy smart resume on to see if is missing from those as well? 

I had just those two shows in my queue. I will record a couple tonight and let you know tomorrow.

@rysue Perfect! We appreciate you checking to see if it is more than just the one show and look forward to hearing back from you later this evening. 

My Smart Resume disappeared on Nov 13. Works on all shows recorded prior to this date. Tried doing a system refresh and received message "there is a video outage in your area. Unfortunately a system refresh won't work." Also spent an hour on phone with Comcast and all I got was a ticket #. Not sure what to do with it since it's almost impossible to get a human.  A friend who lives 20 miles away is experiencing the Smart Resume issue also. 

I agree. I’ve been thinking about cutting the cord. I just got a another increase paired with fewer stations and spotty service.

@rysue We truly appreciate your business and I would love to look into the concerns with the services not working correctly, as well as see if we have any great new promotions that would help you keep the services you love at a price within your budget. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

Just sent the DM. Thank you.

I have had technician twice this week, along with several hours on the phone, after I finally get a human, and have been told not all broadcasting stations have this feature. I am not stupid, I have been watching these stations and shows for years and never had this problem until a week ago.  Obviously there is a big problem within xfinity and should own up to it so people don't waste their time trying to talk to a human or waiting for technician to show up. Very unsatisfied and after 40 years of being a loyal customer....it might be time for a divorce!!!

Who gets custody of the children?

They definitely have an issue but they aren't owning up to it, while we all just wait for "what next"???  They should AT LEAST ADMIT IT!!!

My smart resume has worked for programs from the last two night but I wouldn’t be surprised if it stopped.  I didn’t do anything special or different. Oh well.