Frequent Visitor
•
22 Messages
Smart Resume
Would you fix the out of sync smart resume already? We pay you enough we shouldn’t have to deal with this
Frequent Visitor
•
22 Messages
Would you fix the out of sync smart resume already? We pay you enough we shouldn’t have to deal with this
XfinityAlyssaA
Official Employee
•
1.8K Messages
2 years ago
Good afternoon @garygoldsmith and thank you for reaching out on our Community Forums. We are sorry to hear that you are experiencing issues with your Smart Resume and are aware that there is a known issue. We apologize for any inconvenience and appreciate your patience while our back end team works to get it resolved. We have been provided with a temporary solution that may help. Can you please try toggling your smart resume off and then back on by going to settings/preferences/general/smart resume? Thanks!
0
0
daysister
Visitor
•
1 Message
2 years ago
Our smart resume has not worked at all since June 26. No yellow lines. I have tried toggling it off and back on in settings. I have also tried the lightning forward (pressing fast forward 5 times). Neither one has worked.
1
0