U

Visitor

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4 Messages

Sun, Aug 21, 2022 12:39 AM

Smart Resume

For a while now, smart resume doesn’t leave just a few seconds of the commercial, but leaves at least a minute of commercials.  How is this fixed?

Rustyben

Expert

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24.5K Messages

4 months ago

the smart resume is not an 'exact science' and appears to be 'best we can do, so far' feature. If you have set your page up button to be 30 seconds, simply press page up 2 times.

Visitor

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4 Messages

@Rustyben​ It was an exact science. It was working properly. Like other people have commented, it’s now not working. I don’t believe this is a correct answer. 

TerriB

Contributor

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3.1K Messages

@user_91cdfa​ I agree. It has always worked perfectly but lately it absolutely does leave almost a minute of the commercial intact.

R.Vicini

Contributor

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78 Messages

@Rustyben​ ‘best we can do, so far'?


Really? You don’t work for Comcast. So don’t say “we”.  Dumbest thing I’ve read. 

Riddle me this….

I open the Xfinity Stream app, go to My Library then to My Recording. 
I can watch any program from there and guess what??? Smart resume works perfectly. 
But if I watch the same recording directly on my DVR, smart resume is off anywhere from 30 to 60 seconds. 
Why?

Go ahead and give us the ‘best we can do, so far' answer. 

Rustyben

Expert

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24.5K Messages

2 months ago

If you use 2x vs 3x vs 4x fast forward speed the result of the 'skip' starts in different places. 

Visitor

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4 Messages

@Rustyben​ I don’t know what you are talking about. I just hit the fast forward button and it goes through the commercials.  When it stops, there is about a minute left. 

TerriB

Contributor

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3.1K Messages

@Rustyben​ That is simply not true. We always use 3X or 4X and it always stopped 'after' the commercials and at the beginning of the the next segment of the show itself but lately it always starts before the last commercial is over.

TerriB

Contributor

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3.1K Messages

@user_91cdfa​ Yep and it just started doing this lately

Rustyben

Expert

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24.5K Messages

2 months ago

I guess this is a YMMV issue. I often have to use the 30 second up arrow on remote to get 'into' show. after the skip rewind stops too early.

TerriB

Contributor

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3.1K Messages

@Rustyben​ Have never had smart resume start too early until recently. We also completely lost Smart Resume recently. Something is broken.  YMMV....Your mileage may vary? HUH?

(edited)

Rustyben

Expert

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24.5K Messages

different equipment different servers different boxes etc - i've not seen any loss of smart resume

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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TerriB

Contributor

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3.1K Messages

@Rustyben​ Well you are lucky not to lose any smart resume functionality but that does not help those of us with the issue now does it?

R.Vicini

Contributor

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78 Messages

2 months ago

@Rustyben​ ‘best we can do, so far'?


Really? You don’t work for Comcast. So don’t say “we”.  Dumbest thing I’ve read. 

Riddle me this….

I open the Xfinity Stream app, go to My Library then to My Recording. 
I can watch any program from there and guess what??? Smart resume works perfectly. 
But if I watch the same recording directly on my DVR, smart resume is off anywhere from 30 to 60 seconds. 
Why?

Go ahead and give us the ‘best we can do, so far' answer. 

TerriB

Contributor

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3.1K Messages

@R.Vicini​ I wish a Comcast employee rep would come on here and validate/explain/help with the phenom we are experiencing with the premature restart of the shows. Its a 100% fact that no matter which FF speed is used, the restart of any show is delayed a bit and its very annoying.

(edited)

Visitor

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1 Message

2 months ago

This problem started for us too, about a month ago for us here in the San Jose, CA area. Ugh

Visitor

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2 Messages

2 months ago

Smart Resume used to work perfectly no matter what speed you fast forwarded. For at least the last month it has stopped short of the program resuming usually 1-2 commercials. This seems to defeat the purpose. Not so smart anymore.

XfinityDena

Official Employee

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948 Messages

While an awesome feature I understand how frustrating the feature stops fast forwarding and starting too early before the show picks up again. If this is happening on all your recordings have you tired to turn off and then turn back on the feature? The link: https://www.xfinity.com/support/articles/dvr-smart-resume#:~:text=Smart%20Resume%20lets%20you%20easily,up%20once%20the%20break's%20over. is helpful in seeing how to turn off the feature and turning back on. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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