Smart Resume

@Rustyben​ It was an exact science. It was working properly. Like other people have commented, it’s now not working. I don’t believe this is a correct answer. 

@user_91cdfa​ I agree. It has always worked perfectly but lately it absolutely does leave almost a minute of the commercial intact.

@Rustyben​ ‘best we can do, so far'?

Really? You don’t work for Comcast. So don’t say “we”.  Dumbest thing I’ve read. 

Riddle me this….

I open the Xfinity Stream app, go to My Library then to My Recording. 
I can watch any program from there and guess what??? Smart resume works perfectly. 
But if I watch the same recording directly on my DVR, smart resume is off anywhere from 30 to 60 seconds. 
Why?

Go ahead and give us the ‘best we can do, so far' answer. 

If Ben says it is, it is.  He hasn't changed his stripes in almost a decade.

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@Rustyben​ I don’t know what you are talking about. I just hit the fast forward button and it goes through the commercials.  When it stops, there is about a minute left. 

@Rustyben​ That is simply not true. We always use 3X or 4X and it always stopped 'after' the commercials and at the beginning of the the next segment of the show itself but lately it always starts before the last commercial is over.

@user_91cdfa​ Yep and it just started doing this lately

@Rustyben​ Have never had smart resume start too early until recently. We also completely lost Smart Resume recently. Something is broken.  YMMV....Your mileage may vary? HUH?

different equipment different servers different boxes etc - i've not seen any loss of smart resume

@Rustyben​ Well you are lucky not to lose any smart resume functionality but that does not help those of us with the issue now does it?

@R.Vicini​ I wish a Comcast employee rep would come on here and validate/explain/help with the phenom we are experiencing with the premature restart of the shows. Its a 100% fact that no matter which FF speed is used, the restart of any show is delayed a bit and its very annoying.

While an awesome feature I understand how frustrating the feature stops fast forwarding and starting too early before the show picks up again. If this is happening on all your recordings have you tired to turn off and then turn back on the feature? The link: https://www.xfinity.com/support/articles/dvr-smart-resume#:~:text=Smart%20Resume%20lets%20you%20easily,up%20once%20the%20break's%20over. is helpful in seeing how to turn off the feature and turning back on.