Hello @user_141e7c! Thanks so much for taking a moment out of your day to leave a post on our community forum. I'm sorry to hear you're having problems with your Smart Resume but no worries, we will get to the bottom of this. Before moving forward can I have you try to troubleshoot your concern through your Xfinity My Account App? Check out the link here: https://comca.st/3F3D9N2
Please let me know if that resolves your concern. If not please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, and I'd be more than happy to look into this for you.
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.
We recently lost Smart Resume on all the shows we have set to record weekly. The settings are correct and Smart Resume is still 'turned on' under settings. I don't understand why Comcast wants each person who has this issue to troubleshoot the issue. Its very clear on these forums that something happened to the feature....period! Surely they must be aware when a function is completely lost????
XfinityChelseaB
Official Employee
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441 Messages
7 months ago
Hello @user_141e7c! Thanks so much for taking a moment out of your day to leave a post on our community forum. I'm sorry to hear you're having problems with your Smart Resume but no worries, we will get to the bottom of this. Before moving forward can I have you try to troubleshoot your concern through your Xfinity My Account App? Check out the link here: https://comca.st/3F3D9N2
Please let me know if that resolves your concern. If not please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, and I'd be more than happy to look into this for you.
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.
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TerriB
Contributor
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3.1K Messages
2 months ago
We recently lost Smart Resume on all the shows we have set to record weekly. The settings are correct and Smart Resume is still 'turned on' under settings. I don't understand why Comcast wants each person who has this issue to troubleshoot the issue. Its very clear on these forums that something happened to the feature....period! Surely they must be aware when a function is completely lost????
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