Welcome to our community forum @user_a32096! Thank you for taking the time to reach out about your Smart Resume feature. I love being able to easily skip commercials so I'd be upset if it wasn't working. Rest assured, I'll stick with you here until we reach a resolution together.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :).
From reviewing the many, many posts here in the Forum, Xfinity certainly knows this issue. Lets get something pushed out (lLike a fix) to everyone so we don't have to continue to post new Forum messages and answer the same questions on what we have tried.
XfinityEmilyB
Official Employee
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370 Messages
2 m ago
Welcome to our community forum @user_a32096! Thank you for taking the time to reach out about your Smart Resume feature. I love being able to easily skip commercials so I'd be upset if it wasn't working. Rest assured, I'll stick with you here until we reach a resolution together.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :).
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DarlaMay
Visitor
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1 Message
2 m ago
From reviewing the many, many posts here in the Forum, Xfinity certainly knows this issue. Lets get something pushed out (lLike a fix) to everyone so we don't have to continue to post new Forum messages and answer the same questions on what we have tried.
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