Welcome to our community forum @user_a32096! Thank you for taking the time to reach out about your Smart Resume feature. I love being able to easily skip commercials so I'd be upset if it wasn't working. Rest assured, I'll stick with you here until we reach a resolution together.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :).
From reviewing the many, many posts here in the Forum, Xfinity certainly knows this issue. Lets get something pushed out (lLike a fix) to everyone so we don't have to continue to post new Forum messages and answer the same questions on what we have tried.
I have 'Smart Resume' questions that I've asked previously I believe with no responses.
Are the 'issues' localized by service area, thought to be 'nation wide' or just what? I've been using 'Smart Resume' with an XG1V4 box for quite some time with no issues other than maybe I would like to know what 'Networks' Xfinity is actually dedicated to.
I see mentioned by many previous posters the 'hasn't worked for months' but no one ever mentions what the issue is! I've found it to be quite accurate and useful.
How about one of you 'Official Employee' reaching out. I DO NOT SPEAK so don't mention 'CALL US'!!!!!
Hello @wvzr1, thank you for reaching out to our team through Forums. This Smart Resume issue some customers have been experiencing isn't a nationwide issue. There can be different factors that can be causing issues which we individually tackle and try to troubleshoot, and in the event needed a ticket is opened for further investigation. Are you experiencing issues with the feature?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
When you reach out to us here on our Xfinity Forums we don't have a way to reach out to you directly. However, we can definitely assist you further if you would like to send us a direct message to "Xfinity Support" with your full name and address.
To send a direct message you may need to: Click "Sign In" Click the "direct message" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEmilyB
Official Employee
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2.1K Messages
4 years ago
Welcome to our community forum @user_a32096! Thank you for taking the time to reach out about your Smart Resume feature. I love being able to easily skip commercials so I'd be upset if it wasn't working. Rest assured, I'll stick with you here until we reach a resolution together.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :).
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DarlaMay
Visitor
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1 Message
4 years ago
From reviewing the many, many posts here in the Forum, Xfinity certainly knows this issue. Lets get something pushed out (lLike a fix) to everyone so we don't have to continue to post new Forum messages and answer the same questions on what we have tried.
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wvzr1
Contributor
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106 Messages
3 years ago
I have 'Smart Resume' questions that I've asked previously I believe with no responses.
Are the 'issues' localized by service area, thought to be 'nation wide' or just what? I've been using 'Smart Resume' with an XG1V4 box for quite some time with no issues other than maybe I would like to know what 'Networks' Xfinity is actually dedicated to.
I see mentioned by many previous posters the 'hasn't worked for months' but no one ever mentions what the issue is! I've found it to be quite accurate and useful.
How about one of you 'Official Employee' reaching out. I DO NOT SPEAK so don't mention 'CALL US'!!!!!
(edited)
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wvzr1
Contributor
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106 Messages
3 years ago
I asked that an 'OXE' reach out directly to me! I have questions. You should have an email addy so .............................
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