Smart Resume Timing issue

I have completed system resets almost weekly since this started in April plus unplugged and replugged box a few times. Nothing works. Since April I have had 2 shows that I DVR'd that the smart resumes were spaced right which I mentioned in the previous Issue comments. This problem has been going on for a couple of years from various Issues that I have found that keep getting closed and pushed off with no resolution. 

@Ljwnevpl Thank you so much for confirming those steps. I am able to confirm this is still a known issue for customers when using the Smart resume options. We are working with our higher levels of support to gather information to assist in getting this resolved. In the meantime please do not delete any impacted content/recordings, so our Engineers can take a closer look. If you do not have these recordings any longer please let us know when/if you have new programs with these issues.  Once have a program with this issue saved send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

It is almost every show that I record. Like I said There have been 2 shows since April where the smart Resume breaks are right. It seems like you should be able to figure out this problem since it is a continues problem not just once in awhile. 

Well so far looks like normal lack of response for this issue. Severe lack of customer service as usual.

@Ljwnevpl

Hey there! I'd like to help. Please reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.