Tek's profile

Problem Solver

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856 Messages

Thursday, September 5th, 2024 1:56 AM

Smart Resume on X1

When will Xfinity repair Smart Resume ? It has been off 30 seconds for over a year now. 

It is well documented and I am shocked they have not fixed it yet. 

Any ETA ? 

Contributor

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134 Messages

3 months ago

my opinion is that it will never get fixed....my thought process:

1) It is perfectly matched up on recordings you access from the cloud.

2) It has been over a year (possibly 2+ years) that this has been an issue -  as you point out.

it is my opinion that all recordings will be cloud based in the not too distant future, so why spend resources on something for a short term fix (me guessing their mentality)

For me, I have shut that feature off in the menu on all boxes except my Xi6 (because that box ONLY accesses recordings from the cloud)

(edited)

Official Employee

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892 Messages

3 months ago

 

Tek I am sorry we dont have any word on when or if it will come back at this time, I agree, it was an awesome feature.

 

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