1 Message
Smart resume not working
For months now, smart resume is approx. 40 seconds off (at least two commercials) I see online this has been an issue for a long time and all suggestions do not work. Hoping Xfinity is looking into this issue.
1 Message
For months now, smart resume is approx. 40 seconds off (at least two commercials) I see online this has been an issue for a long time and all suggestions do not work. Hoping Xfinity is looking into this issue.
XfinityThomasB
Official Employee
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1.9K Messages
1 year ago
Hello user_g2b0eb
Is the function not operational or is the issue with the timing interval? Thank you.
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Blaze67
New Poster
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6 Messages
1 year ago
This problem has persisted for over a year. The yellow smart resume lines show up and you can fast forward through these lines. The problem is they start off by about 30 seconds and the worse part is they end about 30 seconds before the end of the commercial section. This means at the end of the smart resume you either have to watch about two 15 second commercials or try to fast forward through this 30 seconds, which is quite annoying. It is worse at the end of any recording since the recording ends about 30 seconds before the end of the recording. You either miss some of the end of the show or the previews for the next show.
Why hasn't this been fixed? No, turning off smart resume and turning it back on does not work. Rebooting the cable box does not work. It worked for a number of months when first implemented but has not worked correctly for me for over a year.
Please provide an updated timeline of when this will be fixed.
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user_6w1eo5
1 Message
1 year ago
When is this going to be FIXED!!! When a bunch of people refuse to pay for Dvr via class action then they’ll fix it
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