Visitor
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2 Messages
Smart Resume not working
This issue seems to be widespread. My problems started several weeks ago. The Smart resume seems off by about 60 seconds. The show runs into the commercial segment and the commercial is still running when the Smart resume ends and the show should be starting again. A lot of the time ours will not allow you to fast forward to the show, when the fast foward is stopped it loops back around and starts playing from the point where the fast forward was started.
Is there some type of fix for the issue?
XfinityOrlandoM
Official Employee
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2K Messages
3 years ago
@user_7deca9
My wife just loves the smart resume when she watches of favorite sitcoms, we have had similar issues & how we fixed ours is by doing a hard reset on the cable box, by unplugging the power cable from the back of the cable box for 30 seconds, give that a try & let me know if that resolved the issues, if not I would recommend going to the local xfinity store and swapping out the box for new box.
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niaw1
Visitor
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1 Message
3 years ago
After reading numerous posts regarding this problem in another topic (similar topic wording), I see that the thread was closed with no solution. I, too, am experiencing this problem in northcentral Pennsylvania in which the Smart Resume stops ~30 - 45 seconds before the actual program resumes. Is there a solution to this problem? I spoke to an Xfinity rep (he said he was a Tier 2) earlier this week and was told there was a local problem and it would be fixed by Friday, Nov 4. It wasn't. Come on Xfinity - where's the fix??
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Shapoonie
Contributor
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135 Messages
2 years ago
We are having the same issue. Vancouver Washington area. if you are reading this and have the same issue please post that you are having the issue.
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user_112b94
Visitor
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2 Messages
2 years ago
Same issue here for past 6 weeks or longer. Yes, I've done hard resets, swapped boxes, etc but the issue is clearly not on the end user but the provider side and seems worse than when it began.
Some television shows I've recorded in the last 10 days have 1 huge smart resume with a ridiculously long duration of perhaps 10 minutes followed by no others.
As others have stated, the start & end times of programming has changed as well do that they begin a little late then run over the allotted time and even setting the DVR to record 3 minutes beyond the end time does not always catch the last few sentences of a program.
It's looking more like full time cord cutting may be in our future.
(edited)
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