U

Visitor

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1 Message

Tue, Nov 9, 2021 12:22 AM

Smart Resume not working

Smart Resume is not showing as available on most prime time recordings on major networks and when it is available it stops early or misses some commercial breaks....blue not yellow....altogether.  

When will this feature work correctly.  I want a credit on my account for every month it does not work. 

Official Employee

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340 Messages

3 m ago

Hello @user_2a7530, thank you for taking the time to reach out to our team through Forums. Smart Resume isn't available for all programs and networks. Right now, Smart Resume is only available for top shows on NBC, ABC, CBS, FOX, CW, Bravo, HGTV, Discovery, MTV and TLC. It can only be used on eligible HD programs you recorded after January 1, 2019. We’re actively working on increasing the programs and networks Smart Resume is available on. And remember, Smart Resume isn't available on SD recordings.

 

Regarding the issues you're experiencing with the shows that are recorded, where are you experiencing the issue? Does it happen on your X1 or through the app?

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