Smart Resume not working correctly (Take Two)

As requested, I am making a new post.

This issue started for us on March 9th.

Smart Resume is misbehaving.

I record a program to watch later.

I start watching recorded program.

When the first segment ends, I fast forward.

Smart Resume stops at the start of the second segment.

But instead of the program, I’m watching about 30 to 40 seconds of commercials.

Now I’m watching the second segment until commercial break.

I fast forward again until Smart Resume stops for the third segment.

But again, I’m watching about 30 to 40 seconds of commercials.

Ok, now you get the point.

This has been happening on every recording that has Smart Resume since March 9th.

I can watch from any box and this happens to all of them.

I even tried recording from other boxes and get the same result.

What I have also noticed is, these programs are also starting recording 30 to 40 seconds earlier as well as stopping recording 30 to 40 seconds earlier. Which is throwing off Smart Resume by the same amount of time.

Now, with that said….

I opened the Xfinity Stream app.

I can stream all these recorded shows from the DVR and guess what? Smart Resume works as expected.

I do not believe this is a Smart Resume issue. 

It is my belief that the ‘system clock’ on these STB’s are off and needs to be adjusted.