Visitor
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2 Messages
Smart resume is still not synced to commercials
Hello
I’ve read about the problems with the Xfinity smart resume not syncing with the commercials. The problem is that they were 6-7 months ago. I’ve been affected as well. So what is Xfinity doing about this? It seems like they really don’t care about the issue.
XfinityThomasC
Official Employee
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2.5K Messages
2 years ago
Hello, @dharth We really apologize for the inconvenience. We’re aware of the issue and are working to fix it, but there is no estimated time of resolution. We would like to collect some details that could assist in resolving this issue. Could you please send our team a direct message with your full name and full address? To send a direct message:
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user_a70e61
Contributor
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25 Messages
2 years ago
Same issue. Did the recommended troubleshooting including total refresh (2X). Nothing changed. Smart Resume resumes to playing another two or three commercials or (~20 to 30 seconds after it should have resumed [edit all caps] program!). And yes with me too it is cutting of the last/end time of the program. Doesn’t matter channel or program. Come on Comcast this is a known issue for months [edit all caps]!
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user_a70e61
Contributor
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25 Messages
1 year ago
Five months since it was acknowledged - see above from XfinityJustinC - "We are aware of the issue, and our dedicated engineer experts are working to get this fully resolved. Currently, there isn't an ETA, but we will definitely provide the information when it becomes available." It is still broken and at times even worse! This is unacceptable Comcast! FIVE MONTHS!!!!!!!!
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user_a70e61
Contributor
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25 Messages
1 year ago
All it's gotten even worse! Now as I try to move past the ~20 sec / 2 or 3 additional commercials it stops and goes back and loops through what I just fast forwarded through sometimes 2 or 3 times! HELLO COMCAST!!!!!????
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