U

Visitor

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1 Message

Sun, Jul 17, 2022 12:20 AM

Smart resume is not accurate at all

Smart resume is not accurate at all.  This has been happening for the last couple years. Comcast Customer service has no clue what customers are talking about. That’s what you get for foreign Call Centers. But isn’t it funny it’s forcing you to watch one and a half commercials instead of missing part of your recorded programming. I find this intentional by Comcast because it’s still going on after all this time and all these people on here trying to find help, with any reality it’s all intentional by Comcast.

Accepted Solution

XfinityBrie

Administrator

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644 Messages

2 m ago

Right now, Smart Resume is only available for top shows on NBC, ABC, CBS, FOX, CW, Bravo, HGTV, Discovery, MTV and TLC. It can only be used on eligible HD programs you recorded after January 1, 2019. We’re actively working on increasing the programs and networks Smart Resume is available on. Smart Resume isn't available on SD recordings.

 

Smart Resume is designed to start up to 30 seconds before a program resumes--this is to account for any possible programming delays as @andyross mentioned. If any programming is starting after the 30-second mark, we would ask those customers to note the timestamps and the impacted programming then notify us so we may route that information to the appropriate engineering teams. 

andyross

Gold Problem Solver

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7.4K Messages

2 m ago

I have been using Smart Resume since getting X1 a few years ago. I have rarely had any issues with it being too far off. It usually picks up maybe 5-10 seconds before the show resumes.

The problem may vary with the network or show. Even the equipment you use may  have an effect.

The Smart Resume data presumably comes from the network. There isn't some magic elf at Comcast that watches every show and tags when the commercials start and end. If a local broadcast channel or network is running late or similar, that can throw the data off.

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