Visitor
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1 Message
Smart Resume has changed behavior - and NOT for the better.
What has happened to Smart resume? It used to work OK - NOW it finds the end of commercial break, THEN backs up to force us to watch the last 2 or 3 commercials before resuming the show. Extremely annoying, especially because smart resume effectively takes control of fast forward - it's futile to try and advance forward manually. Makes me wonder if the advertisers "influenced" Xfinity to make this feature less effective.
CCAnna
Problem Solver
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874 Messages
3 years ago
Thank you for reaching out over Xfinity Forums @user_9bf820. I am sorry to hear you have had trouble with Smart Resume recently. Certainly this is not the experience we want for our customers. Smart Resume is designed to start up 30 seconds before a program resumes. This will take you a little into the commercial prior to the show starting, but ensures you don't miss any of the broadcast and allows for the network to have a little wiggle room.
If you are finding you are getting over 90 seconds of commercials, we ask that you save the program (timestamp), so that we can bring this up with our advanced technical department.
This document will answer general questions you might have regarding Smart Resume https://www.xfinity.com/support/articles/dvr-smart-resume .
Please reach back out of you have any shows you would like us to take a closer look at. We appreciate your loyalty to Comcast!
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user_b2f65a
Visitor
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1 Message
3 years ago
Smart Resume did not used to make you watch 30 seconds of commercials until a month or so ago. It is extremely frustrating as you can't get past it. I have disabled the feature. Extremely disappointing and horribly bad customer service. Worse than useless feature now.
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user_d148af
Visitor
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2 Messages
2 years ago
Smart resume now [Edited: "Language"]! It used to resume fairly close to the program that you recorded, but now it is about a minute out. This is been going on for about a year. And now I just watced a movie. I had recorded and it cut off about a minute before the end of the show. If you can’t do better than this then get rid of it./
(edited)
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