Frequent Visitor
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11 Messages
Smart Resume - Atlanta CBS Station issues
For a while, none of my CBS recordings from our ATL station (WUPA) show the Smart Resume markers. All the other major networks -- ABC, NBC, and FOX -- DO show Smart Resume and it works fine on those recordings. I've been through all the Level 1 troubleshooting with Xfinity Support but I suspect the problem is not with my cable box but with the feed it receives from Comcast since Smart Resume DOES work, just not on my only CBS HD channel.
I suspect someone hasn't completed the backend switchover to the new CBS station (WUPA) but in any case, I would just like this resolved. If you have any questions or need more info, please let me know. Thanks!
XfinityAbel
Official Employee
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541 Messages
1 day ago
@CaptRandy thanks for taking the time to post on our Xfinity Community Forums page. I know it can be frustrating when a feature is not working as expected especially when it is a one off situation like this, where only CBS seems to be affected. I appreciate you letting us know you've done some troubleshooting, to avoid repeating steps you've already tried, can you share the troubleshooting steps you've taken so far?
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