Small set top box blinking red and blue

My small set top box blinking red and blue. Is anyone else having that problem and if so do you know what it means. My dvr box is fine it is just the small one in the other room

Responses

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user_b6b3bb

Visitor

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3 Messages

3 years ago

I am having the same problem...looking for help guidance .

0

Rustyben

Expert

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24.6K Messages

3 years ago

power unplug the little box for 30 seconds and plug back in. working? is the little box connected via wifi or coax?

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user_b6b3bb

Visitor

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3 Messages

@Rustyben The small box is connected with a coax cable.

3 years ago

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CCErika

Problem Solver

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339 Messages

Hey there @user_b6b3bb

I am sorry to hear you are having service issues with your cable box. I know how frustrating this is. Are you still having issues? Have you tried any troubleshooting on your end yet from what our expert advised?

I no longer work for Comcast.

3 years ago

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user_b6b3bb

Visitor

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3 Messages

Yes I am still having the problem and have talked with several others in my community that are having the same problem. I have disconnected the power on the small box and waited several minutes, I have verified that all cable connections are firmly secure and I have rebooted the router. All to no avail. What should I do next?

3 years ago

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XfinityAnthonyT

Official Employee

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1K Messages

Okay send a DM to XFINITY SUPPORT with your name and address so we can move forward from there.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

X1

e3a152

Small set top box blinking red and blue

user_b6b3bb

Rustyben

user_b6b3bb

CCErika

user_b6b3bb

XfinityAnthonyT

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