SewPeggy1835's profile

New Poster

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5 Messages

Sun, Sep 6, 2020 9:00 AM

Small Pace PDX01ANI

My small box does not work. Been on phone w/customer support, restarted box so many times, still not working

Responses

New Poster

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5 Messages

8 m ago

that's a bummer, since these are new boxes, why do they need to be replaced. Why don't they give you something that works the first time? This makes me want to go to a toally streaming network if I continue to have these types of issues. 

New Poster

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5 Messages

8 m ago

the message is No Signel detected

 

CCAndrew

Diamond Problem Solver

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25.9K Messages

8 m ago

Swap it out. What’s it doing?

New Poster

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5 Messages

8 m ago

I see blue light on box, welcome screen on TV, then times out and says to restart box and check plugs.
CCAndrew

Diamond Problem Solver

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25.9K Messages

8 m ago

Are you on the proper tv input? When you restart do you ever see a welcome screen? Any lights on the equipment?

New Poster

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5 Messages

8 m ago

Thanks, tried that too.

New Poster

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2 Messages

8 m ago

I had awlful luck witht the chat support (2.5 hours on the chat with three different people reeating the same steps, followed by 4 hours of a remote tech trying to get the box to work while I was not on the chat anymore). I would not recommend that to anyone. Phone support during daytime hours have been the most successful for me.

In the end I had to do some investigating on my one. I took the small TV box and connected it to the another location with a working TV box. Once it activated and received all of its information, I moved it to the desired location and haven't had any issues since then.

I am a long time customer who had my boxes upgraded when I added internet service. The biggest issue was only one of the three new boxes activated properly. The other two required intevention beyond the automated process.

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