SewPeggy1835's profile

New Poster

 • 

5 Messages

Sunday, September 6th, 2020 9:00 AM

Closed

Small Pace PDX01ANI

My small box does not work. Been on phone w/customer support, restarted box so many times, still not working

This conversation is no longer open for comments or replies and is no longer visible to community members.

New Poster

 • 

5 Messages

5 years ago

that's a bummer, since these are new boxes, why do they need to be replaced. Why don't they give you something that works the first time? This makes me want to go to a toally streaming network if I continue to have these types of issues. 

New Poster

 • 

5 Messages

5 years ago

the message is No Signel detected

 

Gold Problem Solver

 • 

25.9K Messages

5 years ago

Swap it out. What’s it doing?

New Poster

 • 

5 Messages

5 years ago

I see blue light on box, welcome screen on TV, then times out and says to restart box and check plugs.

Gold Problem Solver

 • 

25.9K Messages

5 years ago

Are you on the proper tv input? When you restart do you ever see a welcome screen? Any lights on the equipment?

New Poster

 • 

5 Messages

5 years ago

Thanks, tried that too.

New Poster

 • 

2 Messages

5 years ago

I had awlful luck witht the chat support (2.5 hours on the chat with three different people reeating the same steps, followed by 4 hours of a remote tech trying to get the box to work while I was not on the chat anymore). I would not recommend that to anyone. Phone support during daytime hours have been the most successful for me.

In the end I had to do some investigating on my one. I took the small TV box and connected it to the another location with a working TV box. Once it activated and received all of its information, I moved it to the desired location and haven't had any issues since then.

I am a long time customer who had my boxes upgraded when I added internet service. The biggest issue was only one of the three new boxes activated properly. The other two required intevention beyond the automated process.

forum icon

New to the Community?

Start Here