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Medck95
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5 Messages

Wed, Apr 3, 2019 4:00 PM

Small cable box not working

The TVs in my house that are connected to small cable boxes are not working. All cords are tight and the TVs are set in the correct mode. The big cable boxes we have are working fine. Just started today. Thoughts?

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CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

What’s the onscreen message? Model?

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CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

Try resetting both DVR and small boxes at the same time, possibly the gateway too. Again, what model numbers? Big boxes little boxes can be anything

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Medck95

New Poster

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5 Messages

2 y ago

“Sorry, we’re having some trouble. Please reset your cable connection then restart your tv box which can often fix common issues.” Done it
Multiple times and same message keeps popping up. Our TVs hooked into the large boxes are working fine.

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Medck95

New Poster

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5 Messages

2 y ago

I do have a gateway.. Moca light is not on.

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CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

Do you have a Comcast gateway? If so look on the back of the small moca light is on or not. Still waiting on all your equipment models. The small box needs moca to communicate to the large box. So either, the large box stopped communicating out, the small box is not communicating in or something in the cables(or other equipment) is blocking the moca communication altogether

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Medck95

New Poster

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5 Messages

2 y ago

We haven’t moved the TVs from their current location nor touched any of the tv setting in three years. Worked great up until three days ago. On day two of no service message. Model of small box is Pace PXD01ANI

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Medck95

New Poster

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5 Messages

2 y ago

I’ve posted all of the information.

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CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

Try temporarily switching locations of the working and non working box. You may end up needing a tech out

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ANGR891

New Poster

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2 Messages

2 y ago

Did you ever figure out what was causing this? I'm having the same issue.

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Rustyben

Expert

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24K Messages

2 y ago

@ANGR891 wrote:
Did you ever figure out what was causing this? I'm having the same issue.

use voice remote 'about'. what is the rest of the line after "STB version.."? Do you have a DVR? and xg2?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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Tom-Parker

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1 Message

2 y ago

same here...I've been having to reset my boxes almost daily.  Main box is usually ok.  It is the smaller boxes in bedrooms and basement with issues. 

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Rustyben

Expert

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24K Messages

2 y ago

@Tom-Parker wrote:

same here...I've been having to reset my boxes almost daily.  Main box is usually ok.  It is the smaller boxes in bedrooms and basement with issues. 

use voice remote 'about'. what is the rest of the line after "STB version.."? Do you have a DVR? an xg2?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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CCKenF

Gold Problem Solver

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8K Messages

2 y ago

Tom-Parker, when you reset the boxes, do they work after that? Have you replaced the cabling from the boxes to the TV? 

 

Ken

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telmore

New Poster

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2 Messages

2 y ago

I'm having the same issue-Main box in living room is fine-small box in bedroom have to unplug and reset it every couple days.

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CCKenF

Gold Problem Solver

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8K Messages

2 y ago

telmore, thanks for letting us know that you're having issues with your satellite boxes. We truly appreciate your time! Often, this is related to a MOCA issue. Let's investigate! Please send me a private message with your full name for help. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.  

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