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5 Messages
Small cable box not working
The TVs in my house that are connected to small cable boxes are not working. All cords are tight and the TVs are set in the correct mode. The big cable boxes we have are working fine. Just started today. Thoughts?
CCAndrew
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6 years ago
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CCAndrew
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6 years ago
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Medck95
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6 years ago
Multiple times and same message keeps popping up. Our TVs hooked into the large boxes are working fine.
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Medck95
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6 years ago
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CCAndrew
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6 years ago
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Medck95
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6 years ago
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Medck95
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6 years ago
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CCAndrew
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6 years ago
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ANGR891
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6 years ago
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Rustyben
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24.6K Messages
6 years ago
use voice remote 'about'. what is the rest of the line after "STB version.."? Do you have a DVR? and xg2?
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Tom-Parker
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1 Message
6 years ago
same here...I've been having to reset my boxes almost daily. Main box is usually ok. It is the smaller boxes in bedrooms and basement with issues.
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Rustyben
Expert
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24.6K Messages
6 years ago
use voice remote 'about'. what is the rest of the line after "STB version.."? Do you have a DVR? an xg2?
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XfinityKenF
Official Employee
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8K Messages
6 years ago
Tom-Parker, when you reset the boxes, do they work after that? Have you replaced the cabling from the boxes to the TV?
Ken
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telmore
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2 Messages
6 years ago
I'm having the same issue-Main box in living room is fine-small box in bedroom have to unplug and reset it every couple days.
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XfinityKenF
Official Employee
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8K Messages
6 years ago
telmore, thanks for letting us know that you're having issues with your satellite boxes. We truly appreciate your time! Often, this is related to a MOCA issue. Let's investigate! Please send me a private message with your full name for help. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.
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