Boomerm's profile
Boomerm
Conversation Starter
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1st Best Answer

Regular Visitor

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7 Messages

Tue, Nov 26, 2019 4:00 PM

Small boxes not working

I’ve tried resetting the system and a few other things but I can’t seem to get the remote boxes to work

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Boomerm

Regular Visitor

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7 Messages

1 y ago

Thanks everyone for your help. After 3 resets, the box is finally working...
Rustyben

Expert

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24K Messages

1 y ago


@Boomerm wrote:
I’ve tried resetting the system and a few other things but I can’t seem to get the remote boxes to work

are they x1 set top boxes? how are they connected to comcast (coax, ethernet? wifi)?

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CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

How far do you get? Live tv? Welcome screen? Error codes?
Boomerm

Regular Visitor

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7 Messages

1 y ago

Coax
Boomerm

Regular Visitor

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7 Messages

1 y ago

Blank screen. Did diagnostics and all were ok... did a reset, still blank screen
CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

Do you ever see the Welcome screen?
Boomerm

Regular Visitor

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7 Messages

1 y ago

Yes, diagnostic said good signal..
Boomerm

Regular Visitor

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7 Messages

1 y ago

What is the diagnostic screen for then? It says signal strength is good, remote battery is good, etc..
Literally, I unplugged my working box and plugged in my new box and it hasn’t worked since...
CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

Small boxes don’t have a way to check signal. Maybe start at the beginning with your equipment and what you see and when you see it
Boomerm

Regular Visitor

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7 Messages

1 y ago

I read earlier that if the Xfinity button is held, it brings up multiple screens and diagnostics are there

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