Thanks for getting back to us user_y71f55. I am sorry to hear that the new box is performing slowly, I definitely understand how that can be inconvenient and frustrating. We do apologize for any inconvenience or frustration this has caused you. Rest assured, my team is here to help!
Just to confirm, are all functions, apps, and programming moving slowly on the new X1 box, or is this only occurring on specific apps, functions, and programming?
Thanks for your time and working with us here!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityShawn
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