1 Message
Slow x1 box
X1 box is horribly slow. A reset fixes it for roughly 30 minutes then it's back to being slow. It makes watching TV a really unenjoyable experience.
1 Message
X1 box is horribly slow. A reset fixes it for roughly 30 minutes then it's back to being slow. It makes watching TV a really unenjoyable experience.
XfinityKrista
Official Employee
•
1.5K Messages
2 months ago
Hello @user_14po7f, thank you for taking the time to reach out on social media. I rely on my cable daily and can appreciate you wanting it to work consistently. I'd be happy to run some troubleshooting for you today.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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