Skip to main content

    Support

    Offers

BeeDee's profile
BeeDee
1st Topic

Visitor

 • 

6 Messages

Tuesday, September 17th, 2024 12:59 AM

Slow response times new cable box

I had a bad cable box replaced by a Xfinity technician earlier today. The new box he installed is a XG2v2-p. When I finally got a chance to check it out I was really disappointed in the response times, Starting up a third party app took sometimes up to 30 seconds from the initial button push just to get into the app. The nonworking box would fire off in about five to 10 seconds. Is this something I am going to have to learn to live with, or are there options to get a faster box? From what I have been able to read, I'm starting to think they put in an out-of-date, older cable box. I would hope for something better than this performance.

Question

 • 

Updated 

28 days ago

113

3

0

Was this helpful?

Accepted Solution

XfinitySara

Official Employee

 • 

1.5K Messages

4 months ago

We want to thank you once again, @BeeDee, for taking the time to work with our Digital Care Team. I'm so glad that a simple replacement of your box with another model did the trick! We appreciate your patience while we sorted all of that out, and I thank you for your willingness to return the older TV Box to our Xfinity Store at your earliest convenience. As I mentioned in my latest direct message, feel free to create a new forums post if anything else comes up, and we'll be here for you :)

0

user_zo299w

2 Messages

1 month ago

We are suffering with the same problem, painfully slow box, with no help from Comcast.

1

0

BeeDee

Visitor

 • 

6 Messages

@user_zo299w​  When this first started, the box the technician installed was a XG2v2-P. It took a lot of back and forth with Xfinity until I finally got them to ship the box model I requested (I had to do some research) I ended up going with a box model XG1v4. They shipped it to me and I did the install and setup myself and it was like the difference between night and day. 

Like

Reply

1 month ago

0

user_zo299w

2 Messages

1 month ago

we are having extreme difficulties with the xfinity box, it is very slow and almost not usable.

1

0

XfinityEricB

Official Employee

 • 

1.9K Messages

 

user_zo299w I would be happy to troubleshoot you box issue with you if you are still experiencing it being slow.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

28 days ago

0

forum icon

New to the Community?

Start Here