New Poster
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2 Messages
slow remote response...
hi...two weeks ago, I have been experiencing extremely slow reponse from my control...the only solution so far is power cycling the xfinity "box", then all becomes normal again...but again the same happens at the next day...can someone help?...thanks...
User_889hg4
New Poster
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6 Messages
5 years ago
What is your location?
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spbutler
Contributor
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21 Messages
5 years ago
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erkbiz
New Poster
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1 Message
5 years ago
I see this was posted in 2019 and it is now 2020, however, I also see that no one has explained the importance of having a good HDMI connection. I had a latency issue for several weeks and finally talked to Xfinity support. I was told to check my connections, which I had already done, all looked good. The technician had me uplug my HDMI connection and plug it back in and this corrected my latency problem.
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changer43
New Poster
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1 Message
5 years ago
where is the connection problem usually? Inside the house (wireless/gateway) or from the street to the splitter? Splitter to the room? We have a very long run from the street box. 200+ feet.
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carlestes
Contributor
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22 Messages
4 years ago
As long as you don't move your furniture (and audio/TV gear) alot (or at all),
and you have all good, clean, tight connections inside your home, not humid like the tropics, no "katz" that like to chew on the plastic insulation of various cables, the troubles usually lie outside, from the cable networking box on the side of the home(or multi box panel for appts) where it all feeds into the building.
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unhappycust9991
New Poster
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3 Messages
4 years ago
Now having this problem in the service area covered by Comcast of Canton Michigan. Comes and goes, some days no issue others up to several minute delay for screen to catch up to remote commands. As others have said, rebooting the STB solves the issue after many minutes of the box rebooting. Very unhappy.
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