raycurras's profile

New Poster

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2 Messages

Wed, Jul 17, 2019 3:00 PM

slow remote response...

hi...two weeks ago, I have been experiencing extremely slow reponse from my control...the only solution so far is power cycling the xfinity "box", then all becomes normal again...but again the same happens at the next day...can someone help?...thanks...

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Responses

jakatak

Regular Visitor

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15 Messages

1 y ago

Is there a fix for the sound bar?
When I had DISH.....the sound and video shut off at the same time.
carlestes

Contributor

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21 Messages

1 y ago


@lesmikesell wrote:

@jakatak wrote:

And how do you fix "that"?
Also......my sound bar doesn't turn off when the video turns off. It literally takes 10 seconds for the sound to turn off.


The sound bar is probably being controlled by the TV over HDMI CEC not directly by the remote itself.  If it is paired with the device, the remote sends an IR signal just like the device's own remote and would work at at the same speed.   HDMI CEC controlling power takes some time while both ends think about it.   This is unrelated to anything happening in the X1 box or xfinity system.


You might try connecting your sound bar to your tv directly with a 1/8 audio patch cable, not using HDMI, so when you shut of power, the tv goes off, and the sound stops when the tv itself powers down. Just have to recheck your auto on/off settings on the soundbar itself for it to "wake up" when you hit the power button on the comcast remote...

New Poster

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1 Message

1 y ago

Same here. Always get the same response from tech support. Remote batteries, distance from box, reset. Overall, it is a miserable experience. The X1 product is just a crummy experience and it's no fun to watch TV. I can literally punch in the numbers and hit enter, set the remote down and walk away and then watch the numbers slowly come up on the screen... And then eventually the channel will change. I hate this system
lesmikesell

Valued Contributor

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527 Messages

1 y ago


@Eddiezip wrote:
Same here. Always get the same response from tech support. Remote batteries, distance from box, reset. Overall, it is a miserable experience. The X1 product is just a crummy experience and it's no fun to watch TV. I can literally punch in the numbers and hit enter, set the remote down and walk away and then watch the numbers slowly come up on the screen... And then eventually the channel will change. I hate this system

That is not normal and almost certainly caused by bad signal levels.  You need to have a tech out to fix it.

 

konvajw

Contributor

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24 Messages

1 y ago

Ditto for me.  Something definitely changed and hopefully they find/fix the root cause very soon!  It is extremely frustrating to say the least....

Cody21

Regular Contributor

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158 Messages

1 y ago

I *TOTALLY* agree...   Something changed over the last 4-5 months.  When we originally got thie X1, we NEVER experienced this.  It just becomes sluggish - pressing ANY button can suddenly take 4-5 secs. FFWD/FRWD in recordings is unbearable. Simple GUIDE popup & scrolling thru can take 5-7 secs to respond.

 

The only fix I know of is as others suggested:  SETTINGS / HELP/ SYSTEM REFRESH  

 

That solves the problem for like a few days, maybe a week during a GOOD period.  This suggests to me that there is some sort of MEMORY LEAK in the X1 box.  ** PS, THIS in itself means this is NOT A 'SIGNAL' problem, as some keep suggesting. If it were, the sluggishness would not suddenly go away with a REFRESH ... and secondly, we never experieince any DROP OUTS of any kind on any channels. 

New Poster

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1 Message

1 y ago

We have the x1 box and it is unbearable with the slow response.  If you are not having a problem then it is either a large series of the boxes or signal bandwidth/strength  but in so many areas that is hard to believe too.  Something is going on for sure and they need to fix it.

Rustyben

Expert

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24K Messages

1 y ago


@konvajw wrote:

Ditto for me.  Something definitely changed and hopefully they find/fix the root cause very soon!  It is extremely frustrating to say the least....


response is quite fast with the remote when your signals are right. the path must be good back to Comcast - delays are from the home and street back to the server. you can test speed using the Xfinity TV remote app on an iOS device and use the control icon and issue the commands on the app. you should see the quickness as app commands have a good path back to the Comcast servers.

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Cody21

Regular Contributor

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158 Messages

1 y ago

With all due respect, that makes absolutely no sense. Again :

 

- GUIDE & ALL COMMANDS to the X1 become horribly sluggish = 5-7 secs response. FFWD/FRWD appears almost frame by frame

- Issue REFRESH. Immediately (after the 20 min REFRESH time), everything is "NORMAL"

 

I stand by my assertion there is some sort of memory leak or soemthing going on. This only started about 4-5 month ago.

 

Can someone actually from COMCAST please respond to this thread? I'm about ready to exchange this X1 box that we've had for a little over a year.

dwtucker63

Frequent Visitor

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11 Messages

1 y ago

I agree with Cody21. My experience is the same.

 

Great when first installed, for about 2 weeks. Then SLOOOOWWWWW - very SLOW reposponses. I performed the refreash and it IMMEDIATELY fixed it. Been 2 weeks so far and it is still working well.

 

This can't be a signal issue or it would persist.

fedup978

Valued Contributor

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236 Messages

1 y ago

I hate to say this but all of the talk about refresh etc working for a couple of days is nothing but a temporary fix.  For this many people to be complaining about this issue on the forums says to me that comcast has some sort of major issue with signals in many areas.  Until comcast fixes that underlying issue I am tired of trying this and trying that.  Yes, it is very upsetting to me since I have come from a FIOS environment, in fact I still have FIOS at another location.  In 16 years, yes 16 years I have had 3 issues with FIOS service and all three were because of downed cable.  That my friends at comcast is what I and the other comcast customers are looking for in a cable provider.  Not some sort of issue every week as I have experienced in the 5 years having comcast as a cable provider.  Yes I am not a happy user of comcast but I am stuck with them as they are the only provider in this area.  I apologize for the rant but I am sick of the workarounds and issues not being fixed, or told that I am going to have to live with it.

konvajw

Contributor

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24 Messages

1 y ago

Thx for your response.  Can you elaborate on how I should test you suggest and what exactly I should look for using app vs. standard remote?  I do already use the remote app, so familiar with how to use.  Just not sure exactly what I'm testing or looking for?  Thanks again. 

p.s.  I do agree with other comments that response is great after a refresh/reboot of the X1 box.  But it only lasts a short period of time.  

Also using this as a reference (even though instructions a little different now), my signals do fall within the specified ranges.  https://forums.xfinity.com/t5/X1/How-to-check-signal-strength/m-p/2015793/highlight/true#M8770

jakatak

Regular Visitor

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15 Messages

1 y ago

I hate the rolling white dots. I hate that it is a streaming mechanism. Before, I had Dish.....everything was instantaneous. Zero delays.

Also the 10 second delay between the video turning off, and mt JBL sound bar turning off is ridiculous!

jakatak

Regular Visitor

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15 Messages

1 y ago

Totally in agreement with you. I had Dish before this slow boat to China. Dish was instantaneous.
I don’t get it.

Frequent Visitor

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7 Messages

1 y ago

 I've had the same issue and I believe, though not backed up by comcast at all, that this is due to the rempte no longer directly affecting the replay or tv. Rather, again I believe, that the remote is requesting an action from the server- somewhere else, where the programs are actually stored. They are not really on the box, but are on a server at a remote location. That's why they are not available when we lose internet. Having to travel to a server and back might explain a delay. Again I say this is only a possible explanation and I have only my own experience in the tech field to go by.

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