Visitor
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2 Messages
Slow Channel Change
This is not a problem that just started. And resetting the X1 boxes will not do any good at all. This has been going on for years. Raising therates and not getting anything more for service is sad! Looks like when my contract is up, this will be my last hoorah for Xfinity.
When you call technical service all they will do is tell you to reset your box. In their troubleshooting protocol, it is a solution for all. Not really! Good luck in getting it resolved. I have been trying for over 2 years. Slow channel changing. Gets worse as time goes on.
BruceW
Gold Problem Solver
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26.3K Messages
3 years ago
With older legacy cable boxes, when the box received a signal from a remote it acted on that signal directly. I believe digital adapters still work that way. But X1 boxes are different. When using a remote to control an X1 cable box and especially for voice commands:
This design means that X1 is very flexible, but more delicate. If any of the links in this more complicated chain are weak or broken, the response to signals from the remote is sluggish, or fails completely. When that happens if changing the batteries in the remote, rebooting the cable box, and checking the coax (or fiber) line and connections doesn't help, you'll probably need to insist Comcast send out a premise tech to track down the problem and fix it.
If an employee doesn't respond to your message here, you might be able to get help by filling out and submitting https://support.xfinity.com/svp-contact-form.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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CCSelena
Problem Solver
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892 Messages
3 years ago
Hi there @coastman49! Thank you so much for reaching out to us here via our Forums platform to let us know about the issues you have been experiencing with your cable equipment. I would love to look into this for you. Can you please send us a DM so we can help?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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