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user_xqtma3
1st Topic

Visitor

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1 Message

Tuesday, July 7th, 2026 7:22 PM

Sleep mode

I'm not happy with the sleep mode on my TV. We use it to comfort our cat during the day. Even when I'm home, this is very irritating.  I pay too much for cable to have this issue. I'm not happy.

Question

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Updated 

18 days ago

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XfinityGabriel

Official Employee

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3.4K Messages

19 days ago

 

user_xqtma3,
Hi! Thanks for reaching out. I completely understand how important it is to have the TV stay on, especially when it's being used to help keep your cat comfortable during the day. I'm sorry to hear about this experience and how this has been so frustrating. We'd be happy to take a closer look and see what options may be available. Can you tell us what TV box you're using and when the sleep mode typically activates?

 

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BIslander

Problem Solver

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644 Messages

18 days ago

I have the XG1v4 set top box and it has a setting to turn off the sleep mode.  It's under Settings/Device Settings/Power Preferences/Power Saver.  

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