Single channel audio cutting out

Past week the audio on NHL Network only is constantly cutting out, like skipping (no issues with picture). Issue on all tvs, have checked connections, rebooted boxes yet issue persists. Thought it was on network but how has no one else noticed or addressed by now.

Responses

ccRuben

Retired Employee

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729 Messages

6 months ago

Cass2201 Iam sorry to hear about this issue! Is this happening only on that channel and on all devices?

0

U

user_wi4j8o

1 Message

6 months ago

I'm having the same issue

1

0

XfinityAlfonso

Official Employee

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1K Messages

Hello user_wi4j8o Is this audio issue for you also happening on NHL Network? We have several self-troubleshooting tips may be able to help.

Xfinity TV Audio Issue Troubleshooting

Please let us know if these steps helped resolve the issue.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 months ago

0

X1

Cass2201

Single channel audio cutting out

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ccRuben

user_wi4j8o

XfinityAlfonso

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