Good afternoon user_2dz43l. You have reached the right team, and we will be happy to assist you. I do have a couple of questions to better understand. Are you watching the channels on an Xfinity cable box? Or on the Xfinity Stream App? Are you receiving any error message, or error code?
XfinityJon
Official Employee
•
960 Messages
5 hours ago
Good afternoon user_2dz43l. You have reached the right team, and we will be happy to assist you. I do have a couple of questions to better understand. Are you watching the channels on an Xfinity cable box? Or on the Xfinity Stream App? Are you receiving any error message, or error code?
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