Hello, @fcenlow! Thank you for coming to the Xfinity Community Forum and taking the time to create a post with your video service concerns. I'm sorry to hear about the trouble you've been having, and I'd love to see what we can do to help! To start, may I ask what troubleshooting you've tried so far (i.e. restarting the TV Box manually, using the Xfinity App to initiate a system refresh, asking the Xfinity Assistant for help, etc.)? It's also always a good idea to double-check your connections, which can loosen over time. Even rebooting your modem can help! Then, if you still need us, our Digital Care Team remains right here to help however we can :) And we're awesome to work with because we'll always do anything within our power to resolve issues quickly. Thanks again for your time on this! Looking forward to hearing from you soon.
XfinitySara
Official Employee
•
1.3K Messages
1 day ago
Hello, @fcenlow! Thank you for coming to the Xfinity Community Forum and taking the time to create a post with your video service concerns. I'm sorry to hear about the trouble you've been having, and I'd love to see what we can do to help! To start, may I ask what troubleshooting you've tried so far (i.e. restarting the TV Box manually, using the Xfinity App to initiate a system refresh, asking the Xfinity Assistant for help, etc.)? It's also always a good idea to double-check your connections, which can loosen over time. Even rebooting your modem can help! Then, if you still need us, our Digital Care Team remains right here to help however we can :) And we're awesome to work with because we'll always do anything within our power to resolve issues quickly. Thanks again for your time on this! Looking forward to hearing from you soon.
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