Visitor
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2 Messages
Shrinking picture
We purchased a new samsung smart tv and hooked up our xfinity cable box. On occasion, when we turn on the tv, the picture only fills the top left corner of the screen. We need to refresh the connection to remedy the issue. What can be the issue? There is an old thread on the forum but there is no solution posted. Refreshing to fix is going to get annoying.
XfinityJosephA
Official Employee
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1.5K Messages
3 days ago
Hello, how are you @user_c2ea4b? The first thing I would try is removing the HDMI cable from the back of the TV and your cable box and reconnect it. If the issue comes back try a different input on the TV. If the issue happens again test a different TV if possible. If this happens on a second TV we need to take a closer look at your service. I've seen this happen on a Samsung many times. I'm not blaming the TV or cord those are just factors to consider. It's also possible the box and cable signal need to be fixed.
Also, make sure when you investigate the coaxial cable it does not affect the picture when tightening it. A poor splitter or coaxial connection can cause this as well.
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