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PaulSp
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8 Messages

Wednesday, November 1st, 2023 12:46 AM

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Showtime anytime via Roku Express

Validating that I have subscribed to Showtime via Xfinity is failing on my Roku Express.  The Xfinity website has changed a lot recently and I'm wondering if there isn't something broken now.  I do the following when accessing Showtime via Roku. I get  a message asking me to verify a subscription by providing a 5 character code that I'm supposed to log on to showtimeanytime.com/activate, present the 5 char code, then I choose my provider (Xfinity), then it takes me to an Xfinity logon.  After successful logon, I'm supposed to get a Success on my TV.  But it is not happening now.

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1 year ago

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XfinityAlyssaA

Official Employee

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1.7K Messages

1 year ago

Good evening @PaulSp, and thank you for reaching out on our Community Forums. Are you still having trouble streaming Showtime on your Roku? If so, we'll be happy to help troubleshoot. 

 

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PaulSp

Frequent Visitor

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8 Messages

Yes, I still have not been able to activate either Showtime Anytime or HBO Max.  I opened a trouble call with Xfinity a couple of days ago, but they were not able to resolve the problem.  The ticket number was  CR115152580, if you have access to their problem-tracking system.

1 year ago

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XfinityRoberto

Official Employee

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1.5K Messages

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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