Getting the above message every time I try to pause/rewind/ff
Try unplugging the box power cord for a minute or so and try again. If that doesn't correct the problem you'll have to swap out the box. You can do that at Service Centers and Xfinity Stores. See https://www.xfinity.com/support/service-center-locations.
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BruceW
Gold Problem Solver
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26.2K Messages
2 years ago
Try unplugging the box power cord for a minute or so and try again. If that doesn't correct the problem you'll have to swap out the box. You can do that at Service Centers and Xfinity Stores. See https://www.xfinity.com/support/service-center-locations.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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jennjohnny
Regular Visitor
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4 Messages
2 years ago
I am having the same problem! So frustrating.
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