vksiu's profile

Frequent Visitor


8 Messages

Thu, Dec 24, 2020 4:00 PM

Settings to use on-demand first then streaming service...


I just noticed that when I voice-commanded to watch a HBO servies, it defaulted to use HBO Max streaming service.  Is there a way to configure my preferences to use HBO on-demand first (no usage to the data MB for streaming).  I would like to save date usage if it isn't necessary.  With so much at home for work, my usages is going into the 90% use range.


So is there a way to jump to non data use on-demand service first and if not available, then use streaming?  I am capable to jump back and view watch options and then select HBO over HBO Max but I'm trying to save that step and also prevent wife and son to default to streaming rather than on-demand.




Official Employee


369 Messages

6 m ago

Thank you so much for taking the time to reach out regarding your services defaulting to HBO Max. I would love to look further into the fact that it is defaulting to this when you use the voice remote. I know what you mean with the data. We were using so much that I finally updated to our unlimited data services. Do you have any interest in adding this service. We have some excellent options and I would be more than happy to review the account and see what we can do so that you don't have to worry so much about that data potentially hitting its limit. Can you please provide your first and last name, and confirm the service address for me? 

I am an Official Comcast Employee.
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