Skip to main content
user_f4ahkv
1st Topic

Visitor

 • 

1 Message

Monday, July 6th, 2026 6:17 PM

Setting up hard wire cable box

Keep getting code RDK-03013

I’ve tightened the cables and restarted my tv. I am using HDMI 1. Can’t get the tv and cable box to sink up.

Question

 • 

Updated 

6 hours ago

23

2

0

Oldest First
Selected Oldest First
EG

Expert

 • 

119.1K Messages

2 days ago

0

0

XfinityAngie

Official Employee

 • 

2.7K Messages

6 hours ago

 

user_f4ahkv, thank you for reaching out to Xfinity Support. I am sorry to hear you're having trouble with your cable box. Have you used the Xfinity app to troubleshoot your box? That is the best place to start. Let me know if you still need help, and we can run through a few things if needed. 

 

0

0

forum icon

New to the Community?

Start Here