1 Message
Set up
I am setting up and programming our new box and it is stuck on scanning for devices, can you help
1 Message
I am setting up and programming our new box and it is stuck on scanning for devices, can you help
XfinityJohnG
Official Employee
•
1.7K Messages
2 years ago
Thank you very much for reaching out to our team here @user_cdcb2b. I would be happy to assist you with any equipment set up from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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