U

Sunday, September 10th, 2023 8:28 PM

Closed

Set up

I am setting up and programming our new box and it is stuck on scanning for devices, can you help

Official Employee

 • 

817 Messages

7 months ago

Thank you very much for reaching out to our team here @user_cdcb2b. I would be happy to assist you with any equipment set up from here for you. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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