Visitor
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1 Message
set up new TV box while using a receiver
I have a lg tv with a smart remote, and I use a receiver to channel my xfinity service and DVR to the TV.
I just upgraded my tv box.
when i go through the set up function provided with the new set up box, I cannot get to the activate screen as my tv remote doesn't register with the set up function.
I'm assuming I need to follow specific rules to set up a new tv box when using a receiver with its own remote?
Can you provide those instructions?
XfinityThomasC
Official Employee
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658 Messages
10 m ago
Hello @user_436534 and thank you! I really appreciate you being a member of the Comcast Family! Do you still need help setting up your receiver to the TV? What brand and model receiver are you using to stream your service?
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XfinityChad2
Official Employee
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228 Messages
10 m ago
You’ll need to use the remote that came with the box to get thru the setup process.
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