U

Visitor

 • 

1 Message

Mon, Oct 11, 2021 9:34 PM

set up new TV box while using a receiver

I have a lg tv with a smart remote, and I use a receiver to channel my xfinity service and DVR to the TV.

I just upgraded my tv box.

when i go through the set up function provided with the new set up box, I cannot get to the activate screen as my tv remote doesn't register with the set up function.

I'm assuming I need to follow specific rules to set up a new tv box when using a receiver with its own remote?

Can you provide those instructions? 

Official Employee

 • 

388 Messages

15 d ago

Hello @user_436534 and thank you! I really appreciate you being a member of the Comcast Family! Do you still need help setting up your receiver to the TV? What brand and model receiver are you using to stream your service? 

XfinityChad2

Official Employee

 • 

150 Messages

15 d ago

You’ll need to use the remote that came with the box to get thru the setup process.  

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