set top box replacement
Our XG1v4-A set top box developed terrible pixilation, stutter and skipping problems. We had several unproductive interactions with customer service that did not produce a solution. In our latest attempt, they told us they'd send us the newest upgraded set top box. What was sent, however, was an old scratched up XG2v2-P that apparently is very slow and not even compatible with our 4K UHD LG OLED65B7P-U television. Is it possible for xfinity to send us the latest set top box that is compatible with our TV? We would greatly appreciate it!