@Dwgr17 Can you clarify if there are any error messages? Can you also tell us what troubleshooting steps you've already taken, such as checking the connections and making sure that the TV is on the correct input etc? The more information you can provide us, the better we will be able to assist you.
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XfinityAldrik
Official Employee
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1.7K Messages
11 months ago
Thank you for reaching out to us on our community forums @user_hjazdc! Have your tried troubleshooting this issue with our amazing Xfinity app?
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