Contributor
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44 Messages
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want than extending or doing any type of auto extend option.
Please advise, is this a temporary glitch that is going to be fixed soon?
Tcalg
Gold Problem Solver
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286 Messages
3 days ago
I want to second this... the option to manually record a channel for a specific time is no longer available. It was working yesterday. Rebooting the box doesn't help.
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binaural2000
Contributor
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44 Messages
1 day ago
Hello, Xfinity? This glitch is still happening for the third day in a row with no response. Getting pretty frustrated, especially after having yet another complete service outage in my neighborhood yesterday as well.
Can you please escalate this issue I’ve brought up in the original post to the correct tech team that can look into this and fix it?
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XfinityBenjaminM
Official Employee
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3.2K Messages
1 day ago
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Rrichardii
Visitor
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3 Messages
15 hours ago
Agreed, this needs to be fixed immediately and should not be that difficult.
Revert to the last working software version while you debug what caused this problem.
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