3 Messages
service issues online and in home cable
I am so frustrated with Xfinity and its service. I pay over $216 mo just for cable and internet and am a Platinum. They give you the run around and never fix anything. Has anyone had issues with their cable recordings cutting out, not recording and recording a different show ( not network issue since I checked)
XfinityKrista
Official Employee
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1.5K Messages
11 months ago
Hello @user_5esos3, thank you for taking the time to reach out on social media. I understand your concern with the recordings, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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varlene
Contributor
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39 Messages
11 months ago
I had a problem where the recordings digitized in places, looking like a kaleidoscope of colors with the audio also cutting out. I was told I would lose all my recordings from my old box, but since they were so bad anyway, I bit the bullet and traded it in for a new box that fixed the problem. The amazing thing is that my recordings were all there, and the video and audio was perfect, even on those recordings that had previously looked bad in the old box.
I am fighting a new problem now that could be another bad box but am holding off trading it in for a new one, as I need the tech who is expected on Monday to see the issue in person and can testify that I cannot tune into any channels except for just three up in the 1800s. The problem has persisted for more than a week so I would like to request some credit, but Comcast says everything looks good from their end, but it isn't. What's weird is that scheduled recordings on the channels I can't get to are showing up on my box anyway, and they look great, so my connectivity is fine, so guessing either a bad box or corrupted software in the box.
Good luck to you.
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varlene
Contributor
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39 Messages
11 months ago
Comcast canceled my appointment because apparently everything looks great from their end. I thought a tech would be showing up in an hour or so, and now it isn't going to happen, beyond frustrating.
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