user_qddpsa Hello there! Thanks for creating a post and reaching out to our community for help. I'm sorry that the phone agents were not able to help out with activating your X1 cable box. I'm sure that's causing a big delay with enjoying your services. If you haven't been able to connect with anyone yet, I would love to help out.
When you turn on the TV and X1 cable box, are you seeing a welcome screen?
XfinityPaula
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25 days ago
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