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user_n46j9d
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11/01/2026 4:51 AM

Series recording skipping airings due to guide data error (WNEP2)

Ticket [Edited: Personal Information]. My Johnny Carson series recording on channel 243 (WNEP2) is skipping specific airings on both of my X1 boxes. This is not equipment-related.

Airings that record normally: Mon Nov 2 and Thu Nov 5, both listed as "The Johnny Carson Show," 11:00p to 12:00a.

Airings that do not record: Tue Nov 3, listed under a different title ("Johnny Carson") at 11:35p to 12:00a, and Wed Nov 4, 11:00p to 12:00a. Manual recording also fails on these airings from the TV box and the Xfinity Stream app. Series settings are correct, storage is not an issue, and the boxes have been rebooted and refreshed.

The pattern points to defective guide listing data for those airings (mismatched program or series ID). Please route this to the team that handles guide data and listings corrections. I have a screenshot of the upcoming schedule if needed.

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5 hours ago

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XfinityAldrik

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5 hours ago

Thank you for reaching out to us on our community forums @user_n46j9d! We really appreciate these details! The fact that some episodes record normally while specific listings do not, and that manual recording of those same airings also fails through both your X1 boxes and the Xfinity Stream app, is very helpful. I also appreciate you confirming the troubleshooting you've completed.

 

I’d like to take a closer look at the ticket you shared. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

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  7. Type your message in the text area near the bottom of the window.
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