Terrif2's profile

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Tuesday, January 5th, 2021 10:00 AM

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Why am I since Jan 1 unable to record certain channels such as MSNBC

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Expert

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24.6K Messages

4 years ago


@Terrif2 wrote:

Why am I since Jan 1 unable to record certain channels such as MSNBC


is the space available on the DVR? can you record from a smart device Xfinity Stream TV app?

Official Employee

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1.8K Messages

4 years ago

Hello, @Terrif2, I will be happy to take a closer look at your DVR service and help. I'm sorry you are having trouble with the recording feature. When you have a chance send us a message with your name and service address so we can identify and fix the issue. If you select my username you will see a send message option. 

Gold Problem Solver

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3.3K Messages

4 years ago

Hi, Terrif2. We'd like to help! Are you getting any specific error code when you attempt to record a channel such as this one? What are a couple other networks that you are experiencing this happen with?

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