Why am I since Jan 1 unable to record certain channels such as MSNBC
is the space available on the DVR? can you record from a smart device Xfinity Stream TV app?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Hello, @Terrif2, I will be happy to take a closer look at your DVR service and help. I'm sorry you are having trouble with the recording feature. When you have a chance send us a message with your name and service address so we can identify and fix the issue. If you select my username you will see a send message option.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Hi, Terrif2. We'd like to help! Are you getting any specific error code when you attempt to record a channel such as this one? What are a couple other networks that you are experiencing this happen with?
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Responses
Rustyben
Expert
•
24K Messages
4 m ago
is the space available on the DVR? can you record from a smart device Xfinity Stream TV app?
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ComcastJosephB
Official Employee
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298 Messages
4 m ago
Hello, @Terrif2, I will be happy to take a closer look at your DVR service and help. I'm sorry you are having trouble with the recording feature. When you have a chance send us a message with your name and service address so we can identify and fix the issue. If you select my username you will see a send message option.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0
0
ComcastMorgan
Official Employee
•
2.5K Messages
4 m ago
Hi, Terrif2. We'd like to help! Are you getting any specific error code when you attempt to record a channel such as this one? What are a couple other networks that you are experiencing this happen with?
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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