jotter321's profile
jotter321
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Frequent Visitor

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5 Messages

Wed, Apr 1, 2020 8:00 AM

Self Install - Signal Issue?

We switched over from DirecTV to Xfinity a few days ago and have internet and TV set up.  I have no issues with the internet connection and TV if only the main TV DVR box is set up.  However, if the second small TV box is connected I get dropped frames and pixelation on both TVs.  Just disconnecting the second box from the coax solves the issue.  It doesn't matter which room the boxes are connected to.  The external cable is split 1 to 4, (gateway, DVR, small box, and capped).  Tried resets and system restores.  Is this an issue with not enough signal entering the house or a bad small box?  The buried cable in the yard is over 20 years old.  They won't send a technician to check the buried cable since one TV is working because of COVID and high demand.

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Accepted Solution

jotter321

Frequent Visitor

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5 Messages

1 y ago

The issue turned out to be noise on the line going to the main box.  It wasn't able to feed a clear signal to the small box.  I ended up moving the main box to a clean line and installing a wireless receiver where the main box was previously located.

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

When you switched from direct tv, did you remove all direct tv equipment/splitters from the equation? Splitters especially aren’t compatible. It sounds like an interior issue not exterior
jotter321

Frequent Visitor

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5 Messages

1 y ago

Yes.  Removed the powered SWiM and their 8 port splitter.  Replaced with a single 4 port splitter.  Cabling to wall outlets was unchanged, but I see the issue regardless of which wall outlets the boxes are plugged into.

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

It’s possible something is backfeeding and interfering, maybe the second box itself. Try unplugging the gateway with both boxes plugged in
jotter321

Frequent Visitor

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5 Messages

1 y ago

No change with the gateway powered off.  Still get intermittent loss of picture.  Loss seems to be worse and more frequent on HD vs SD channels but also occurs with on-demand programming.

jmr1959

Regular Contributor

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126 Messages

1 y ago

Did they finally send a tech out, or did you have to figure this out yourself?

jotter321

Frequent Visitor

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5 Messages

1 y ago

Figured it out by moving boxes around, but they did send out a tech to confirm and swap out the wired box for the wireless one.

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