Visitor
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1 Message
self install replacement boxes
i've installed a new box in living room, it keeps getting to a point that reads sorry seems to be some trouble, check cable connections. i've checked them, reinstalled old cable box which works fine. this is as far as i get with new one
XfinityJon
Official Employee
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1.6K Messages
9 hours ago
Good afternoon user_i218et. You have reached the right team, and I will be happy to assist further. With the new box, when you are getting the message about checking the cable connection, are you receiving any error message with a code on the screen? Often times the errors will start with RDK or XRE and then a hyphen, and some numbers.
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