bssnntt's profile

New Poster

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1 Message

Sun, Jan 6, 2019 3:00 PM

Select a language screen stuck???

Ok. Had this problem come up yesterday. Chat with online CSR told me to power cycle the remote box. That didn't do the trick. Did not get any instruction regarding entering 987 (or whatever that code was). Power cycling didn't work. Was told to exchange the box which I did. Same problem. Thinking back to my troubleshooting days, I now believed the problem is NOT with the remote box, but, rather, with the main box. I power cycled the main box then the remote box. Miracles or miracles... The remote box was now responding to the remote. So - If this happens to you, give a power cycle to the Main box!

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Responses

CCShane

Bronze Problem Solver

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5K Messages

2 y ago

bssnntt -- Thank you for reaching out to us on the Xfinity Forums. Were you able to get this issue fixed with the provided information?

New Poster

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2 Messages

2 y ago

Ok so if my power box is in the living room and my small cable box is in the family room how do I do that?

New Poster

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1 Message

1 y ago

You can also hold down the setup button until it turned green then press 987. This is the code for a system reboot
CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

Year old dead thread closed

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