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dsb70
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Tuesday, September 30th, 2025

Secondary Box not working after neighborhood upgrade

We had an “upgrade” to our neighborhood service yesterday. Our main box is working fine but the 2nd box shows a blue screen with Pace There is no software to execute PXD01ANI.

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16 days ago

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XfinityThomasC

Official Employee

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2.9K Messages

28 days ago

Hello, @dsb70 let us know if you are still having connection issues with your 2nd TV box. Try this resolution to get things working again:

 

Make sure all power cables are plugged into working power outlets for the TV and for your X1 TV Box.
Hand-tighten all cable connections to make sure they're not loose.
If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it’s plugged into the proper locations.
Power on both the TV and the X1 TV Box.
Confirm that the TV is set to the proper input.
If you've completed the steps above and there’s still no picture:
Press Exit > Exit > Exit > 720 on your Xfinity remote.
This should bring the picture back by setting the resolution to 720.
You can then change to a different resolution by pressing the Xfinity button on your remote and selecting the gear icon (Settings) > Device Settings > Video Display and choosing the resolution you want.

 

Let me know if this resolves your issue. 

 

 

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dsb70

Visitor

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3 Messages

@XfinityThomasC​ Hi! Thanks for the reply. Unfortunately, it didn’t do anything but remain on the blue screen. I couldn’t get anywhere with Xfinity either so they said they are sending me a new box. I hope that resolved everything. 

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28 days ago

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XfinityThomasC

Official Employee

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2.9K Messages

Thanks for the update @dsb70 that's really fantastic that you are going to receive a new box. Would you like for me to follow up with you to make sure that equipment swap resolves your issue? Just let me know when. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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28 days ago

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dsb70

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I still don’t know when the box will arrive, but if you want to check back in a couple days, that would be great! Thank you.

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22 days ago

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XfinityDena

Official Employee

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3.8K Messages

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon @dsb70


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 days ago

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XfinityAlfonso

Official Employee

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2.1K Messages

Good evening dsb70  we wanted to follow up- how have things been working the last few days? We are still available to assist anytime. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 days ago

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