dsb70's profile

Visitor

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2 Messages

Tuesday, September 30th, 2025

Secondary Box not working after neighborhood upgrade

We had an “upgrade” to our neighborhood service yesterday. Our main box is working fine but the 2nd box shows a blue screen with Pace There is no software to execute PXD01ANI.

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Official Employee

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2.8K Messages

7 hours ago

Hello, @dsb70 let us know if you are still having connection issues with your 2nd TV box. Try this resolution to get things working again:

 

Make sure all power cables are plugged into working power outlets for the TV and for your X1 TV Box.
Hand-tighten all cable connections to make sure they're not loose.
If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it’s plugged into the proper locations.
Power on both the TV and the X1 TV Box.
Confirm that the TV is set to the proper input.
If you've completed the steps above and there’s still no picture:
Press Exit > Exit > Exit > 720 on your Xfinity remote.
This should bring the picture back by setting the resolution to 720.
You can then change to a different resolution by pressing the Xfinity button on your remote and selecting the gear icon (Settings) > Device Settings > Video Display and choosing the resolution you want.

 

Let me know if this resolves your issue. 

 

 

Visitor

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2 Messages

@XfinityThomasC​ Hi! Thanks for the reply. Unfortunately, it didn’t do anything but remain on the blue screen. I couldn’t get anywhere with Xfinity either so they said they are sending me a new box. I hope that resolved everything. 

Official Employee

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2.8K Messages

Thanks for the update @dsb70 that's really fantastic that you are going to receive a new box. Would you like for me to follow up with you to make sure that equipment swap resolves your issue? Just let me know when. 

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