ggrotyohann's profile

Frequent Visitor

 • 

6 Messages

Wed, Aug 12, 2020 7:00 AM

Seasonal Convenience Plan

For the last 2 summers in Florida, I have put my Xfinity service on the Seasonal Convenience Plan when I'm in NC. Up until 1 week ago, my DVR would record all the scheduled programs that I could access though the web or on the app on my phone. Has Xfinity made a change that stops recording on the Seasonal Convenience Plan? All my shows are still scheduled.

Responses

Rustyben

Expert

 • 

24K Messages

9 m ago


@ggrotyohann wrote:

For the last 2 summers in Florida, I have put my Xfinity service on the Seasonal Convenience Plan when I'm in NC. Up until 1 week ago, my DVR would record all the scheduled programs that I could access though the web or on the app on my phone. Has Xfinity made a change that stops recording on the Seasonal Convenience Plan? All my shows are still scheduled.


the plan https://comcastseasonal.com/#:~:text=Our%20Seasonal%20Convenience%20Plan%20is,most%20services%20at%20reduced%20rates.  details the program. the services should not continue at all during that time. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Frequent Visitor

 • 

6 Messages

9 m ago

I read that document but I was just curious as to why my DVR would keep recording until a week ago when I started my Seasonal Convenience Plan at the beginning of June.

New Poster

 • 

1 Message

5 m ago

I have always had my DVR recordings work while on seasonal plan until this year. Just got on last week and DVR is not available to stream on iPhone. And the worst part is, most shows can’t even be viewed on demand. Just one more reason to dump xfinity. Sadly, this is why I stayed with them all these years and paid the ridiculous amount of money.

New to the Community?

Start Here