Visitor
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1 Message
Season 4, Episode 9 Yellowstone
purchased season 4 of Yellowstone through Viacom’s $17.99 offer. I cannot get episode 9 to load, only option at this point is to repurchase. What is going on?
Visitor
•
1 Message
purchased season 4 of Yellowstone through Viacom’s $17.99 offer. I cannot get episode 9 to load, only option at this point is to repurchase. What is going on?
XfinityJosephB
Official Employee
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481 Messages
Hace 5 m
I am so sorry about the episode not loading! Just to make sure, have you done any troubleshooting as of yet, like say unplugging the box and plugging it back in? If you go into anything else in the On Demand, are you dealing with the same thing or does everything else work just fine, @user_bf8d2e? If you have tried at least these tricks and they didn't work, you can also reach out to me here in a DM with your name and your address as well? You can do that by following these directions:
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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