U

Visitor

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1 Message

Sat, Jan 1, 2022 12:11 AM

Season 4, Episode 9 Yellowstone

purchased season 4 of Yellowstone through Viacom’s $17.99 offer. I cannot get episode 9 to load, only option at this point is to repurchase. What is going on?

Official Employee

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481 Messages

Hace 5 m

I am so sorry about the episode not loading! Just to make sure, have you done any troubleshooting as of yet, like say unplugging the box and plugging it back in? If you go into anything else in the On Demand, are you dealing with the same thing or does everything else work just fine, @user_bf8d2e?  If you have tried at least these tricks and they didn't work, you can also reach out to me here in a DM with your name and your address as well? You can do that by following these directions: 

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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